Yes! We are an approved distributor of Swarovski and Preciosa crystals. Our Swarovski products are listed separately with full details, including sizing and available colours

Yes! The majority of our rhinestones, including our Krystal Lane, Swarovski, Preciosa collections, are made from lead-free glass. Suitable for a range of applications, including tooth gems.

We cannot confirm whether any of the Acrylic Flatbacks are lead-free. We only recommend these gems for use in nails & arts and crafts.

"SS" stands for Stone Size, commonly used in rhinestone measurements. For example:

SS3 ≈ 1.3mm
SS5 ≈ 1.7mm
SS10 ≈ 2.8mm

Most of our rhinestones have a foil backing to enhance brilliance and reflection. If a stone does not, it will be clearly stated in the product description.

Yes! We offer bulk packs and wholesale options for selected products like Swarovski Factory Packs & Krystal Lane ranges. Check the product description or get in touch for custom wholesale orders.

For nail art or tooth gems, we recommend using cosmetic-safe adhesives designed for those purposes. For crafts or other surfaces, E6000, Gem-Tac, or UV resin are popular choices. Always test a small area first and follow product safety instructions.

Non Hot Fix rhinestones (what we stock) do not have heat-activated glue on the back. You’ll need to apply them using your preferred adhesive.

Hot Fix rhinestones have glue on the back that melts with heat – these are more commonly used for fabric applications with heat presses.

We ship with Australia Post for domestic orders and DHL for international orders to ensure reliable, trackable delivery.

Shipping costs are calculated at checkout based on the total weight of your order and your location.

Australia: Free Express Shipping on orders over $200 AUD

International: Shipping costs apply to all orders (no free shipping currently available)

We pack and dispatch orders every Tuesday and Friday. Orders placed before dispatch days will be shipped out on the next dispatch cycle.

Any PRE ORDERS are exempt from these dispatch days and will be dispatched upon arrival of stock.

Australia: Express delivery usually takes 1–4 business days depending on your location.

International: Delivery time varies by destination and courier service, but generally takes 5–30 business days. Tracking will be provided.

Answer

All international orders are shipped DDU (Delivered Duties Unpaid). This means:

Any customs, duties, or taxes upon arrival are the responsibility of the customer.

We recommend checking your local customs regulations before ordering, as these fees vary by country.

Yes! We ship worldwide with Australia Post & DHL for international orders.

If your country is not available at checkout, please contact us and we’ll do our best to assist.

At this time, Swarovski Factory Packs are available by pre-order only. As we grow and learn what’s most popular, we’ll gradually build up our in-stock range.

We place orders with Swarovski on a weekly to bi-weekly basis, depending on demand and current stock levels.

Swarovski pre-orders usually take 3–4 weeks to arrive from the supplier. Sometimes it may be quicker, and if so, we’ll ship your order out sooner. We recommend allowing up to 4 weeks from the time of purchase.

We don’t recommend combining pre-order and in-stock items in the same order. Orders are shipped together in one parcel, so any in-stock items will be delayed until the pre-order arrives.

Tip: For faster delivery, place separate orders for pre-order and in-stock item

Not at the moment. Preciosa factory orders require larger minimum quantities and incur higher shipping and import taxes. We’re working on a cost-effective way to offer Preciosa pre-orders in the future.

Yes! We stock a selection of Preciosa crystals in retail packs, ready to ship.

We accept returns for store credit within 14 days of receiving your order. Items must be unworn, unused, in original packaging, and include proof of purchase.

We offer store credit only, not cash refunds. Once your return is approved, you’ll receive a gift card valid for 1 year equal to the value of the returned items (excluding shipping).

Customers are responsible for return shipping costs. Please note: Items sent back without contacting us first will not be accepted.

For hygiene and quality control reasons, we cannot accept returns on opened crystal packets or used crystals. If you're unsure about a specific item, please contact us before returning.

We do not process orders flagged as fraudulent. If this happens, your order will be cancelled and refunded immediately.

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your store credit will be issued via email.